Health Liaison Worker: Emma Shaw
Emma is working alongside NHS staff within in GP surgeries, Health Centres and the Royal Blackburn Hospital to raise awareness of issues impacting upon those who provide support or care for a loved one. We also wish carers to have a say in making decisions about what support they need. We are interested in hearing about your experiences of being a carer.
The health liaison worker has developed and instigated a strong working together partnership between BwD Carers Service and GP Practices across Blackburn with Darwen.
Following consultation with 30 GP practices 30 have a signed up to the agreement and a carers champion in place to offer advice to staff and patients of our service. As result we are recognising these as ‘Carer Friendly’ GP Practices:
|GP Practice/ Surgery||Working Agreement
|Little Harwood Health Centre||Yes||Janet Hartley|
|Brownhill Surgery||Yes||Cath Stubbins|
|Primrose Medical Centre||Yes||Nicole Ainsworth & Vivienne Smith|
|Brookhouse Medical Centre||Yes||Sumayya Mayat|
|Roe Lee Surgery||Yes||Sheila Whiteoak|
|Shifa Surgery||Yes||Sumayya Mayat|
|Umar Medical Centre||Yes||Sumayah Umerji|
|Barbara Castle Way Health Centre Reception||Yes||Lynn Parker|
|The Montague Practice||Yes||Ann Harwood|
|The Family Practice||Yes||Asma Diveli|
|Ewood Medical Centre||Yes||Christine Hutchinson|
|Dr Philips||Yes||Cath Stubbins|
|Oakenhurst Medical Practice||Yes||Lauren Clarke|
|Larkhill Surgery||Yes||Christine Hutchinson|
|Feniscowles Healthlink||Yes||TBC – Change in staff|
|Lambeth Street||Yes||Adele Cox|
|Witton Medical Centre||Yes||Jude Hodkinson|
|Redlam Surgery||Yes||Adele Hawkey|
|Limefield Surgery||Yes||TBC – Change in staff|
|Waterside Surgery||Yes||Adele Cox|
|St Georges Surgery||Yes||Susan Wignall|
|William Hopwood Street Surgery||Yes||Zaheeda Khatun|
|Pringle Street Surgery||Yes||Debbie Lawson|
|Bentham Road Surgery||Yes||Gail Robinson|
|Roman Road Health Centre||Yes||Emma Alston/ Julie Milligan|
|Stepping Stone Practice||Yes||Julie Murphy/ Nazia Khan|
|Shadsworth Surgery||Yes||Diane Pilkington|
|Darwen Health Link/ Dr Ahmed||Yes||Bernice Melia|
|Darwen Healthcare/ Dr Andrews||Yes||Gillian Turner|
|Darwen Health Centre Main Reception||Yes||Sheila Campbell|
|Dr Choudry||Yes||Bernice Melia|
|Springfield Surgery||Yes||TBC – Change in staff|
|Hollins Grove Surgery||Yes||Tracey Buxton|
|Other Health Care Settings|
|Diabetes Service Barbara Castle Way H/C||Yes||TBC – Change in staff|
|East Lancs Medical Services (ELMS)||Yes||Ros Wilding|
The agreement’s requires the practice to recognise the on-going need for a Carers champion within the practice, consent to have the pull up stand for a week each month, all staff able to identify new carers and refer accordingly, agree to a 15 minute quarterly meeting with the Health Liaison worker whereby updates, posters, leaflets can be provided and drop/collect pop up stand, allow a Blackburn with Darwen Carers Service information folder within the practice waiting area.
Equally BwD Carers Service will: Provide annual training for updates and for new staff, display relevant Carer’s Service information and referral forms for both patients wishing to self-refer and staff. Update the Carers information folder with current newsletters and events, offer clear information on how the surgery staff will help to identify carers, inform the practice of any changes or updates. This is jointly signed for by the practice and BwD Carers Service.
The surgery based champion role involves being the link person between the surgery and the Carers Service, working with the carers service to ensure the surgery holds the latest edition of Carers Service referral forms and ensures referral leaflets are readily available throughout the practice: in the Reception/waiting area for the public, GP and nurse consultation rooms and other non-clinical rooms.
Royal Blackburn Hospital
Work is in progress with the hospital to raise awareness of unpaid carers via the information hub, NHS staff and patients. Working in partnership with East Lancashire Health Trust to identify carers at an earlier stage i.e. on admissions to hospital and close working with the discharge team to ensure support is put in place for the Cared for and the Carer. The aim is to provide early intervention prior to any crisis point and prevent further hospital admissions. With the success of GP practice partnership agreements and champions this will be replicated where possible with key hospital staff.
How can you help? Tell your friends and family about us or would you like an exciting opportunity to volunteer with me or the service? Please contact Emma Shaw – Health Liaison 01254 688440 / 07495001416 firstname.lastname@example.org for any enquiries.