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01254 688440

Bringing carers and the carers service together as expert partners to ensure carers needs, wishes and feelings are at the heart of everything we do

GP and Hospital Liaison

Health Liaison Worker: Emma Shaw

Emma is working alongside NHS staff within in GP surgeries, Health Centres and the Royal Blackburn Hospital to raise awareness of issues impacting upon those who provide support or care for a loved one. We also wish carers to have a say in making decisions about what support they need. We are interested in hearing about your experiences of being a carer.

The health liaison worker has developed and instigated a strong working together partnership between BwD Carers Service and GP Practices across Blackburn with Darwen.

Following consultation with 30 GP practices 30 have a signed up to the agreement and a carers champion in place to offer advice to staff and patients of our service. As result we are recognising these as ‘Carer Friendly’ GP Practices:

GP Practice/ Surgery Working Agreement
Carers Champion/s
Little Harwood Health Centre  Yes Janet Hartley
Brownhill Surgery Yes Cath Stubbins
Primrose Medical Centre Yes Nicole Ainsworth & Vivienne Smith
Brookhouse Medical Centre Yes Sumayya Mayat
Roe Lee Surgery Yes Sheila Whiteoak
Shifa Surgery Yes Sumayya Mayat
Umar Medical Centre Yes Sumayah Umerji
Barbara Castle Way Health Centre Reception Yes Lynn Parker
The Montague Practice Yes Ann Harwood
The Family Practice Yes Asma Diveli
Ewood Medical Centre Yes Christine Hutchinson
Dr Philips Yes Cath Stubbins
Oakenhurst Medical Practice Yes Lauren Clarke
Larkhill Surgery Yes Christine Hutchinson
Feniscowles Healthlink Yes TBC – Change in staff
Lambeth Street Yes Adele Cox
Witton Medical Centre Yes Jude Hodkinson
Redlam Surgery Yes Adele Hawkey
Limefield Surgery Yes TBC – Change in staff
Waterside Surgery  Yes Adele Cox
St Georges Surgery Yes Susan Wignall
William Hopwood Street Surgery Yes Zaheeda Khatun
Pringle Street Surgery Yes Debbie Lawson
Bentham Road Surgery Yes Gail Robinson
Roman Road Health Centre Yes Emma Alston/ Julie Milligan
Stepping Stone Practice Yes Julie Murphy/ Nazia Khan
Shadsworth Surgery Yes Diane Pilkington
Darwen Health Link/ Dr Ahmed Yes Bernice Melia
Darwen Healthcare/ Dr Andrews Yes Gillian Turner
Darwen Health Centre Main Reception Yes Sheila Campbell
Dr Choudry Yes Bernice Melia
Springfield Surgery Yes TBC – Change in staff
Hollins Grove Surgery Yes Tracey Buxton
Other Health Care Settings
Diabetes Service Barbara Castle Way H/C Yes TBC – Change in staff
East Lancs Medical Services (ELMS) Yes Ros Wilding


The agreement’s requires the practice to recognise the on-going need for a Carers champion within the practice, consent to have the pull up stand for a week each month, all staff able to identify new carers and refer accordingly, agree to a 15 minute quarterly meeting with the Health Liaison worker whereby updates, posters, leaflets can be provided and drop/collect pop up stand, allow a Blackburn with Darwen Carers Service information folder within the practice waiting area.

Equally BwD Carers Service will: Provide annual training for updates and for new staff, display relevant Carer’s Service information and referral forms for both patients wishing to self-refer and staff. Update the Carers information folder with current newsletters and events, offer clear information on how the surgery staff will help to identify carers, inform the practice of any changes or updates. This is jointly signed for by the practice and BwD Carers Service.

The surgery based champion role involves being the link person between the surgery and the Carers Service, working with the carers service to ensure the surgery holds the latest edition of Carers Service referral forms and ensures referral leaflets are readily available throughout the practice: in the Reception/waiting area for the public, GP and nurse consultation rooms and other non-clinical rooms.

Royal Blackburn Hospital

Work is in progress with the hospital to raise awareness of unpaid carers via the information hub, NHS staff and patients. Working in partnership with East Lancashire Health Trust to identify carers at an earlier stage i.e. on admissions to hospital and close working with the discharge team to ensure support is put in place for the Cared for and the Carer. The aim is to provide early intervention prior to any crisis point and prevent further hospital admissions. With the success of GP practice partnership agreements and champions this will be replicated where possible with key hospital staff.

How can you help? Tell your friends and family about us or would you like an exciting opportunity to volunteer with me or the service? Please contact Emma Shaw – Health Liaison 01254 688440 / 07495001416 for any enquiries.



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