How we help

Our experienced Carers Advisors are on hand to give advice support and guidance.  They can help you and the person you care for get the right supports and services in place and let you know your options.  We have an open-door policy so you can contact us as often as you need to.

We can do benefit checks, advise you on any benefits you may be entitled to and help to complete the application forms.  We can also do this in Urdu. Call us to request an appointment. 

We have a specific project for the under 25 year olds.  We recognise their needs are different from Adult Carers and have dedicated workers to support this age group.  For more information click here. 

If you feel you would benefit from counselling, contact us.  Our counselling is free for our carers and we also have counsellors who speak Urdu.

Did you know that we support anyone who is concerned about a loved one’s drug or alcohol use?  You don’t have to be actively caring for someone to access this part of the service. We can give confidential support, advice and information. For more information See our Drug and Alcohol page.

We know that caring for someone can be all-consuming, and when that caring role comes to an end the sense of loss the carer feels can be enormous.  We have a special course to help our carers deal with this and find a way forward.  If the person you care for has passed away or you no longer care for them, please let us know so we can update your records.  We can also let you know about the Life After Caring course if you want this.  Call us on 01254 688440 for a place or fill in our ‘contact us’ form.

We have a programme of trips, activities and workshops, all designed to help carers take a break from their caring role.  Whether you want to move more, relax, keep learning or just enjoy a day out, we have something for everyone. Find out what’s coming up here

We have a form-filling service so that people can get Power of Attorney in place.  There is a charge for this service.  For more information click here.

We hold information sessions which are aimed at increasing our carers’ knowledge of their rights and the things that affect them.  These include legal matters (like setting up Trusts), saving money (did you know that some utility companies have special reduced tariffs if someone in the house has certain medical conditions?) We bring in guest speakers who are experts in their field.  If there is a topic you would like to see, let us know by using the ‘contact us’ form on this website or by phone on 01254 688440.  You can also see what’s coming up here.

We have loads of volunteering roles.  Our volunteers can get involved at times to suit them and contribute in a variety of ways, such as befriending, helping with groups and activities, helping to distribute items to carers, etc.  And when normal service resumes, we have office-based and outreach opportunities. For more information click here.

We can give regular phone calls to anyone who would like this.  This is especially good for people who are lonely or isolated. Call us on 01254 688440 to set this up or fill in our ‘contact us’ form.

We can take calls from 9am – 9pm Monday to Friday 01254 688440.