How we help

We are proud of our offer to our carers and have lots of services available which we deliver free of charge.  Here’s just a snapshot of some of the things we provide.  For more information or to access any of this, contact us.

or give us a call on 01254 688440 or e-mail us.

Once you register you can take as much or as little from the service as you like.  We recommend you have a chat with one of our Advisors who will go through your situation and suggest things that might be of use to you.

Advice and Support

Our experienced Carers Advisors are on hand to give advice support and guidance.  They can help you and the person you care for get the right supports and services in place and let you know your options.  We have an open-door policy so you can contact us as often as you need to.

Benefit Support

We can do benefit checks, advise you on any benefits you may be entitled to and help to complete the application forms.  We can also do this in Urdu. Call us to request an appointment. 

Emergency Planning

We can help you get a ‘Plan B’ in place for if you have an emergency and are unable to care.  The government recommends that every carer makes an emergency plan. For more information click here.

Young Adult Carers

We have a specific project for the under 25 year olds.  We recognise their needs are different from Adult Carers and have dedicated workers to support this age group.  For more information click here

Counselling

If you feel you would benefit from counselling, contact us.  Our counselling is free for our carers and we also have counsellors who speak Urdu.

Drug & Alcohol Support

Did you know that we support anyone who is concerned about a loved one’s drug or alcohol use?  You don’t have to be actively caring for someone to access this part of the service. We can give confidential support, advice and information. For more information See our Drug and Alcohol page.

Life After Caring

We know that caring for someone can be all-consuming, and when that caring role comes to an end the sense of loss the carer feels can be enormous.  We have a special course to help our carers deal with this and find a way forward.  If the person you care for has passed away or you no longer care for them, please let us know so we can update your records.  We can also let you know about the Life After Caring course if you want this.  Call us on 01254 688440 for a place or fill in our ‘contact us’ form.

Activities

We pride ourselves on the range of activities we provide.  We may not be able to run trips and face to face events at the moment, but we have plenty of workshops and courses over Zoom.  We have quizzes, coffee mornings, hobby workshops, wellbeing and relaxation sessions, cooking… the list goes on.   Find out what we offer by keeping an eye on this website, following us on social media or by calling us.

Power of Attorney

We have a form-filling service so that people can get Power of Attorney in place.  There is a charge for this service.  For more information click here.

Information Sessions

We hold information sessions which are aimed at increasing our carers’ knowledge of their rights and the things that affect them.  These include legal matters (like setting up Trusts), saving money (did you know that some utility companies have special reduced tariffs if someone in the house has certain medical conditions?) We bring in guest speakers who are experts in their field.  If there is a topic you would like to see, let us know by using the ‘contact us’ form on this website or by phone on 01254 688440.  You can also see what’s coming up here.

Volunteering Opportunities

We have loads of volunteering roles.  Our volunteers can get involved at times to suit them and contribute in a variety of ways, such as befriending, helping with groups and activities, helping to distribute items to carers, etc.  And when normal service resumes, we have office-based and outreach opportunities. For more information click here.

Befriending Service and Friendly Phone Calls

We can give regular phone calls to anyone who would like this.  This is especially good for people who are lonely or isolated. Call us on 01254 688440 to set this up or fill in our ‘contact us’ form.

Phoneline

We can take calls from 9am – 9pm Monday to Friday 01254 688440.

Keeping you updated

We have regular newsletters which we send out over e-mail.  Sign up for our newsletter to stay updated with our offers and latest news.  (Please note, due to the cost of sending postal newsletters we will be sending the majority of our information electronically from now on.)

Follow us on Social Media. 

I’m sure you’ll agree that we provide a wide range of services.  We have over 6000 carers and are a relatively small staff team.  We’d love to be able to call you all to check in with you regularly, but we just don’t have the capacity to do this. However, we are always ready to help.  We’d like to take the opportunity to remind you that we have an open-door policy and you can contact us whenever you need to.  Use the contact us form or call us on 01254 688440.

Registered Charity No. 1120110 | Company No. 05881757
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